If you've had a good experience and would like to thank the staff involved, please contact us and let us know. We like to know when we are doing a good job, and we will pass on your compliments to the individual concerned as quickly as possible.

Should you have any questions or concerns about your treatment, it's important you let us know and we will try our best to work through these with you.

"Thank you so much for making me feel me again!"

"I found the atmosphere of the workshop very comfortable and felt as though everything I said/ anyone said was listened to – really enjoyed the strategies used"

“Very good & helpful service. Makes me feel more positive about life”

“To improve my life is the biggest gift I have ever received”

“Approachable, friendly, life changing and supportive”

“I found CBT very helpful in aid of my mental recovery. My experience is that interventions helped my mind relearn how to see situations more rationally, and helped me to realise that a huge percentage of the worrying that I was doing didn’t plan out into reality. The main thing you need to do when thinking about this treatment is to go in with an open mind and that the more effort you put in, the more you get you. Just remember that if you have any struggles with the course that the IAPT team will do their best guide you through them” 

You can contact our Patient Feedback and Complaints Service to make a complaint or to send us a compliment or feedback.

You can write to us at:

Patient Feedback and Complaints Service
Central and North West London NHS Foundation Trust
350 Euston Road, Regent's Place, London NW1 3AX.

You can also contact us by telephone or email.

Tel: 0300 013 4799

Email: feedback.cnwl@nhs.net 

You can also feedback to us using the friends and family survey. Find out more about the survey and complete it here.